Reference

Terms Conditions That Govern Your cairbos Account

These terms define how your account works, how deposits and withdrawals through DANA, OVO, and GoPay are handled, and what both you and we commit to when you hold an active account.

Account obligationsPayment rulesWithdrawal conditionsDispute processEligibility scope
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cairbos Terms Conditions That Govern Your cairbos Account
TERMS ASSISTANCE

How to Reach Us About These Terms

If anything in these terms is unclear or you need help understanding how a rule applies to your situation, our support channels are open. Queries about account restrictions, withdrawal holds, or eligibility questions all fall under the same contact paths below. We aim to respond within a reasonable timeframe and will reference the specific clause that applies to your case.

Live Chat Open the chat widget from any page on cairbos. Mention the clause or section you need clarification on, and the agent will walk you through how it applies to your account status or pending transaction.
Email Send your question to our support address listed in the footer. Include your registered username and a brief description of your concern so the team can locate your account and respond with the relevant policy detail.
In-Account Notification When we update terms that affect your account directly — such as withdrawal limits or verification requirements — a notification appears in your account inbox. You can reply to that notification to ask follow-up questions.
HOW WE PROTECT YOU

Data, Security, and Your Rights Under These Terms

We handle your information and account access with specific practices documented here. Each point below explains a concrete aspect of how your data is stored, how cookies function on cairbos, and what happens if you want changes to your account or stored information. If you are in Bekasi or anywhere else in an eligible region, the same protections apply uniformly.

Account Data Retention We retain your registration data for as long as your account remains active. If you close your account, we keep records for a limited period required by applicable compliance obligations, then securely delete them.
Cookie Usage We use cookies to maintain your session, remember your preferred language, and track general platform performance. You can manage cookie preferences in your browser settings — disabling them may affect login persistence.
Encryption in Transit All data exchanged between your device and our servers is encrypted via SSL. This applies to login credentials, deposit confirmations through DANA, OVO, or GoPay, and any personal documents you upload for verification.
Right to Request Data You may request a copy of the personal data we hold about you. Send your request via email with your username and a form of identity confirmation. We process these requests and respond within a reasonable period.
Account Correction If your registered details change — such as your name or contact information — submit an update request through live chat or email. We verify the change against your original documents before applying it to your profile.
Dispute Resolution If you disagree with an account action we have taken — a suspension, a withheld payout, or a terms interpretation — you may raise a formal dispute via email. We review disputes individually and provide a written response explaining the outcome.

Frequently Asked Questions About These Terms

Below are the questions we receive most often regarding the terms and conditions. Each answer points to the relevant rule and explains how it works in practice for your account and wallet activity on cairbos.

You must be of legal age in your jurisdiction. Access depends on local law and eligible regions. We do not verify residency at signup, but we reserve the right to request proof and restrict the account if eligibility cannot be confirmed.

No. Each person may hold only one active account. If duplicate accounts are detected, we may close the newer one and consolidate or forfeit balances as outlined in section four of these terms.

Third-party deposits are not permitted. The e-wallet name must match your registered account name. If a mismatch is detected, the deposit may be returned to the sender and your account flagged for review.

When a withdrawal triggers a review flag — for example, a large amount or a new payout method — we ask for identity documents. You upload them through the account panel or send them via email. Processing resumes once documents are confirmed.

We notify you of material changes through your registered email or an in-account message. Minor formatting updates may happen without notice. Continued use of the platform after notification counts as your acceptance of revised terms.

We store transaction records including deposit amounts, timestamps, wallet sources like GoPay or OVO, and withdrawal destinations. These records are retained for the life of your account plus any period required by applicable compliance rules.

Contact support via live chat or email and request account closure. Any remaining balance is returned to your last-used e-wallet after identity confirmation. Once closed, your login credentials are deactivated and data retention rules apply.

You can raise a formal dispute by emailing support with your username, the specific decision you contest, and any supporting information. We review each dispute individually and respond in writing with the clause and reasoning behind our decision.

Yes. Each promotion we run has its own set of conditions displayed on the promo page. Those conditions operate alongside these general terms. Where a conflict exists between promo-specific rules and general terms, the promo rules apply to that offer.

Accounts inactive for an extended period may be classified as dormant. We send a reminder to your registered email before applying dormancy. If you do not respond within the stated window, we may apply an inactivity procedure as detailed in section seven.

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