Reference

How We Handle Your Data and Account Policy

We keep your account data, payment records and session information under clear rules you can read here. This page explains what we collect, how long we store it, what cookies do on our site, and how you contact us to request changes — all…

Data TransparencyCookie DisclosureAccount RightsContact PathsPayment Privacy
cairbos How We Handle Your Data and Account Policy
POLICY CONTACT PATHS

Reach Us About Any Legal or Data Query

If you have questions about how your data is handled, want to request account deletion, or need clarity on cookie behaviour, our support channels are available. We aim to respond to legal and data queries promptly — reach out through the channel that suits you, and reference your registered email so we can locate your account quickly.

Team online

Live Chat

Open the chat widget from any page on our site. Ask about data requests, account closure, or payment record queries. Our team can escalate legal matters to the data team directly from the chat window — no need to repeat yourself across channels.

Email Support

Send your legal query to our support email listed in the site footer. Include your registered email address and a short description of what you need — data export, deletion request, or cookie preference clarification. We acknowledge receipt and follow up with a resolution timeline.

Account Settings

Some data preferences sit inside your own account panel. You can update your phone number, change the email tied to OTP verification, or toggle marketing communications on and off without needing to contact support at all.

DATA HANDLING PRACTICES

How We Protect What Belongs to You

Your account holds personal details, payment references and session logs. Below is a breakdown of how each layer is managed — covering encryption, retention, cookies, third-party sharing, your right to request changes, and the verification steps we apply before releasing data to anyone claiming to be you.

Encrypted Transfers

Every data exchange between your browser and our servers uses SSL encryption. This covers login credentials, DANA or OVO deposit confirmations, chat messages with support, and any personal detail you update in your account panel.

Cookie Management

Functional cookies maintain your session so the lobby remembers your login. Analytics cookies track page visits anonymously — no personal identifier is attached.

Retention Windows

Active accounts retain all data indefinitely for your convenience. Closed accounts enter a retention period dictated by applicable law — after which personal details, GoPay transaction tokens and session logs are permanently removed from active databases and backups alike.

Third-Party Limits

We share data only with the payment providers involved in your transaction — DANA, OVO, GoPay — and only the minimum needed to complete or reconcile a deposit or withdrawal.

Change Requests

You can request correction or deletion of personal data by contacting support. We verify your identity through the OTP number registered on your account before making changes.

Identity Verification

Before releasing account data or processing a deletion request, we confirm ownership through a one-time code sent to your registered phone number. This prevents unauthorised individuals from accessing or modifying your records, even if they know your email address.

Common Legal and Data Questions From You

Below are the questions our support team receives most often about data, cookies, account rights and legal eligibility. If your question is not listed here, reach out through live chat or email and we will clarify directly.

We collect your name, email address, phone number for OTP, and the e-wallet identifier you use for deposits (DANA, OVO or GoPay). We also store session data like login timestamps and device type to help secure your account against unauthorised access.

After account closure, transaction records including deposit confirmations and withdrawal references are retained for the minimum period required under applicable law. Once that window passes, records are permanently deleted from both active databases and encrypted backups.

Yes. Contact our support team via live chat or email and request a data export. After verifying your identity through the OTP registered on your phone, we compile your personal details, transaction history, and cookie consent records into a downloadable format.

Two categories: functional cookies that keep your login session alive across pages, and analytics cookies that track anonymous page visits so we can improve lobby layout. Neither category stores payment credentials. You can clear them through your browser settings whenever you choose.

No. Your payment tokens and transaction references are shared only with the specific e-wallet provider involved in your deposit or withdrawal — DANA, OVO or GoPay. We never pass personal or financial data to ad networks, marketing partners, or data brokers.

Go to your account settings panel and select the phone number field. A verification code is sent to your current registered number first. Once confirmed, you enter the new number and verify it with a second OTP. Support can assist if you have lost access to the old number.

Access to cairbos depends on local law and is available where local law permits. If you are in an eligible region, you can open an account and fund it through DANA, OVO or GoPay. We do not extend services to jurisdictions where such activity is prohibited.

Contact support via live chat or email with the subject line referencing data deletion. After identity verification through your registered phone OTP, we initiate account closure. Personal details are removed after the legally required retention period ends — you receive confirmation once complete.

If we update data handling practices, we notify you through the email registered on your account before changes take effect. You then have the option to continue under the updated terms or request account closure and data deletion before the new practices apply.

Yes. Analytics cookies and functional cookies operate independently. You can block analytics cookies through your browser's cookie settings while keeping functional cookies active — your session stays intact, you remain logged in, and anonymous page tracking stops for your device.