Reference

How cairbos Handles Your Privacy

We collect only what we need to run your account, process your DANA, OVO, or GoPay transactions, and keep your sessions secure.

Account Data ProtectionPayment Info HandlingYour Rights ExplainedContact Paths Listed

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about your personal information, want to correct details, or need to request data deletion, we have clear channels open for you. Players in Bekasi or anywhere else across Indonesia can reach our team the same way — no waiting in queues for privacy-related requests.

Team online

Live Chat

Open the chat widget from any page on our site. Tell the agent your request relates to privacy or data access. They will escalate it to our data team, and you will receive a response within a reasonable timeframe directly in the chat thread.

Email Request

Send a message to our support email with the subject line containing your account username and the word 'privacy'. We handle these separately from general queries so your data request gets dedicated attention from the right internal team.

Account Settings

Log in and head to your profile section. Under account preferences you can update your phone number, email, or linked payment method yourself. For deletion requests or data exports that require manual verification, use live chat or email instead.

What This Privacy Policy Covers

cairbos Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to all information you provide when you open an account, fund your wallet through DANA, OVO, or GoPay, or interact with our platform via mobile or desktop. We collect personal identifiers such as your name, email address, phone number, and payment wallet details

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strictly to operate your account and fulfil withdrawal requests. When you deposit through OVO or GoPay, we receive a transaction reference and amount confirmation — we do not store your wallet PIN or full card numbers. Session data like your device type, browser version, and IP
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address helps us detect unusual login attempts and protect your balance. We may share limited data with payment processors to complete your DANA transfer or verify your identity, but only what is required for that specific action. We do not sell your personal information to advertisers
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or unrelated third parties. Data retention follows the minimum period needed for account operations and any obligations under applicable law in eligible regions. If you close your account, we retain records only as long as required by relevant regulations, then securely delete them. Availability of certain
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account features depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Security, and Retention

We built our data practices around one principle: hold what we need, protect it properly, and let you control it. Here is how that works across six areas that matter most to your account privacy.

Encrypted Connections Every page you load on our platform uses SSL encryption. Whether you are checking your balance, initiating a GoPay deposit, or browsing the lobby on mobile, the data moving between your device and our servers stays encrypted end to end.

Cookie Usage We use session cookies to keep you logged in and functional cookies to remember your language and layout preferences. We do not use tracking cookies for third-party advertising. You can clear cookies from your browser at any time without losing your account.

Account Security Layers When you log in from a new device, we send an OTP to your registered phone number. This extra verification step means that even if someone has your password, they cannot access your wallet, transaction history, or personal details without your phone.

Data Retention Period We keep active account data for as long as your account is open. After you request closure, records are retained only for the minimum period required by applicable regulations in eligible regions, then permanently deleted from our systems.

Payment Data Isolation Your DANA, OVO, or GoPay wallet credentials never sit in our main database. Transaction confirmations come through the payment provider's API — we store the reference ID and amount for your history, not your wallet login or PIN.

Your Right to Access and Delete You can request a copy of all personal data we hold on you, or ask us to erase it entirely. Submit the request via live chat or email, verify your identity through the OTP step, and we process it within a reasonable period.

Common Questions About Your Data

We get asked these questions regularly — clear answers help you understand your rights and our obligations when it comes to privacy on this platform.

We collect your name, email address, phone number, and the payment wallet you link — DANA, OVO, or GoPay. We also log your device type and IP address for security. We do not ask for information unrelated to running your account.

No. When you deposit via DANA or OVO, the transaction is processed through their own secure gateway. We receive only a confirmation reference and the amount. Your wallet credentials stay with the payment provider at all times.

Yes. Contact our team through live chat or email, verify your identity with the OTP sent to your registered number, and we will compile your data. You will receive it in a readable format within a reasonable timeframe after verification is complete.

Send a deletion request via live chat or email. After OTP verification, we will remove your personal data from active systems. Some records may be kept briefly if required by regulation in eligible regions, then permanently erased.

We do not sell or share your personal information with advertisers. Limited data is shared only with payment processors like GoPay or DANA solely to complete your transactions and verify your identity — nothing beyond what that specific action requires.

Once you request closure, we disable access immediately. Your personal records remain stored only for the minimum retention period under applicable law, after which they are securely deleted. You can confirm deletion status by contacting support.

We use SSL encryption on all connections and require OTP verification when a new device attempts to log in. This means your account, balance, and transaction history remain protected even if your password is compromised elsewhere.

No. Our cookies are session-based and functional only — they keep you logged in and remember your preferences. We do not deploy cross-site tracking cookies. You can delete them from your browser settings without any impact on your account itself.

Yes. Log in, open your profile settings, and edit your contact details directly. If you are changing the phone number used for OTP verification, the system will send a confirmation code to both the old and new number to confirm the switch.

It applies equally whether you access our platform from a phone browser, a tablet, or a desktop. The same encryption, cookie policies, data collection scope, and your rights to access or delete information hold across every device you use.

How cairbos Handles Your Privacy

How to Reach Us About Your Data

Live Chat

Email Request

Account Settings

Data Handling, Security, and Retention

Common Questions About Your Data

01 What personal data does cairbos collect when I open an account?

02 Does cairbos store my DANA or OVO wallet PIN?

03 Can I request a copy of all data cairbos holds on me?

04 How do I ask cairbos to delete my personal information?

05 Does cairbos share my data with third parties for advertising?

06 What happens to my data if I close my account?

07 How does cairbos protect my account from unauthorised access?

08 Are cookies used to track me across other websites?

09 Can I update my phone number or email linked to my account?

10 Does this privacy policy apply to mobile access as well?

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